Terms and Conditions
We offer a no quibble, money back guarantee on all our furniture with the exception of hand made items and special orders. If for any reason you are unhappy with your furniture and return it on the delivery van it arrived on, we will refund the total cost of your furniture. If you keep the furniture but are unhappy within 7 days we will refund the cost of the furniture but keep the cost of delivery and apply a restocking charge of 10%.
As a sign of our confidence in the quality of our products we offer a one year guarantee on defective materials and workmanship of all our furniture, and a 5 year frame guarantee on the sofas. (this applies to sofa frames and spring units it does not cover cushion fillings).
If you do need to amend your order, please be aware this may result in a delay or price change.
We aim to deliver as quickly as possible, usually within 2-4 weeks (currently out of stock items have a 6 week lead time, delivery will take place as soon as possible after they are in stock). We charge £49.00 + VAT for a nationwide delivery (this excludes parts of Scotland, the Scottish highlands, the Channel Islands and Ireland - prices for carriage to these areas can be obtained from the office). We will give you a 2-3 hour time slot when the delivery will be with you, if for any reason the driver is delayed, he/she will contact you (mobile numbers of drivers may be available on request). As standard our deliveries are 1 Man deliveries therefore please be aware that help may be required with larger items i.e. sofas, please let our sales team know if this may be problem so that we can arrange further help . Sofas travel with temporary feet to prevent damage and require the correct ones fitting on site.
PLEASE LET US KNOW ABOUT ANY ACCESS PROBLEMS YOU MAY HAVE WHETHER IT BE DOOR WIDTH OR VEHICLE ACCESS.
If you accept a delivery date which you subsequently fail to meet, a £75 charge will apply.
Some items may be delivered with a courier, this will be a week day but arrangements will be made beforehand.
All dimensions on the website are rounded up to the nearest cm and are approximate. Prices are subject to change without prior notice.
We ask for 50% of the payment with your order. This is non-refundable on hand-made or special ordered items.
The balance is due at the time of delivery, either cash, card, bankers draft or direct transfer.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us we will not be liable for any delay or non-delivery.
Prices are subject to change without notice.
Prices are subject to VAT at the current rates.
Payment security is of the utmost importance to us. We use a secure transaction system. This system utilises a high level of encryption when handling sensitive data from your credit card/ debit card.
We believe your right to privacy is very important so we will never send your details to a third party. We will not send you updates to our product line, you are invited to come back and see what's new on our site!